Privacy Policy

 

At PSO Travel, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with us, whether through our website, booking process, or marketing communications.

 

1. What Information We Collect

We may collect the following personal data:

• Name, address, phone number, and email

• Passport and travel details (where applicable)

• Emergency contact information

• Payment details (processed securely through third-party systems)

• Marketing preferences and communication history

 

2. How We Use Your Data

We use your data to:

• Process bookings and manage your travel arrangements

• Communicate with you about your holiday

• Provide customer support before, during, and after your trip

• Send marketing communications 

• Improve our services and user experience

 

3. Sharing Your Data

We may share your data with trusted third parties to:

• Fulfil bookings (e.g., hotels, transfer providers, activity suppliers)

• Provide administrative support (e.g., payment processors, booking platforms)

• Send marketing communications (e.g., email platforms like Mailchimp)

• Conduct surveys or feedback collection

All third parties are required to process your data securely and in compliance with UK GDPR.

 

4. Data Security

We store your data securely and take appropriate measures to prevent unauthorised access, loss, or misuse. Access to your data is limited to staff and partners who need it to perform their duties.

 

5. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct or update inaccurate data

• Request deletion of your data (where legally permissible)

• Withdraw consent for marketing communications at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

 

6. Marketing Communications

If you’ve opted in, we may send you newsletters or promotional offers. You can unsubscribe at any time via the link in our emails or by contacting us directly.

 

7. Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact us at:

PSO Travel UK Ltd
Email: info@polats.co.uk